Wells Fargo has modified my loan. They did not admit fault during this process.
September 7, 2005
Wells Fargo Home Mortgage
On September 7, 2005, I, Fred L Nance Jr., received a call from a Wells Fargo Home Mortgage employee. The employee informed me I would be receiving a call regarding my debt with the company even though I had a “Negotiator” working to modify my loan.
After much distress with Wells Fargo Home Mortgage, Ms. Linda Ellison called me on September 2, 2005 informing me she was my “Negotiator” for the modification to my loan, and that she would be getting in touch with me on or about September 9, 2005 regarding the modification to my home loan.
I informed the employee today about this conversation between Ms. Ellison and myself. I asked her to read the notes. The employee evidently read the notes from Ms. Ellison and stated I would continue to receive calls until my “Negotiator” modifies my loan. I asked why would you continue to call, wasting my time and yours if you (Wells Fargo Home Mortgage) are aware that a “Negotiation” is in progress. I asked why don’t you guys talk to each other before you call a customer. The employee stated I would continue to receive calls until my loan is modified.
Here is some background to this issue.
August 13, 2005
Wells Fargo Home Mortgage
1 Home Campus, X2501-01H
Des Moines, IA, 50328
Re: Loan Number xxxxxxxx91
Dear Sir or Madam:
On August 12, 2005, I, Fred L Nance Jr., received a letter stating my loan is in default. This letter is dated August 8, 2005 from Wells Fargo Home Mortgage. This is not accurate. This letter states, “Unless the payments on your loan can be brought current by September 7, 2005, it will become necessary to accelerate your Mortgage Note and pursue the remedies provided for in your Mortgage or Deed of Trust. …Total due to cure default and bring loan current as of September 7, 2005 $5,618.17. …To avoid the possibility of acceleration you must pay $4,249.66 By August 31, 2005, 2:00 P.M. Central Time; $5, 618.17 By September 7, 2005, 2:00 P.M. Central Time.” Wells Fargo Home Mortgage has no basis for this decision. If I add this up it totals $9,867.83 I owe by September 7, 2005. This letter is bogus, intimidating, and harassing.
I have in my possession a letter dated July 13, 2005, on Wells Fargo Home Mortgage letterhead, reporting a “Temporary Forbearance Agreement” stating, “This letter confirms our recent conversation wherein you promised to pay the amounts shown below by the dates indicated under the terms of this Temporary Forbearance Agreement. Please read and sign this agreement and return it with your first installment in the self-addressed envelope provided. If your initial payment has been already been made, please sign this agreement and mail or fax it to our office within 48 hours of receipt” (letter attached). I received this letter on or about July 16, 2005. I signed it, dated July 18, 2005, and mailed it from the South Holland Post Office on July 18, 2005 (letter attached). The “recent” conversation reported in this letter is between Ms. Colleen Alexander, a Collection Supervisor of Wells Fargo Home Mortgage, and I on July 13, 2005.
This Wells Fargo Home Mortgage letter dated July 13, 2005 (generated due to the conversation between Ms. Alexander and I), which is Wells Fargo Home Mortgage “Temporary Forbearance Agreement” payment plan reports, “06/05/05 - $1,368.51; 07/05/05 - $1,368.51; 08/05/05 - $1,368.51; 09/05/05 - $1,368.51; 09/08/05 - $4,234.66.” June, July, and August 2005 payments have been made in a timely fashion.
There was a discrepancy with the July payment that prompted the “Temporary Forbearance Agreement” letter dated July 13, 2005 from Wells Fargo Home Mortgage. The July payment was made in 3 parts. On July 1, 2005, I made a payment of $900.00. On July 5, 2005, I made a payment of $153.02. Wells Fargo Home Mortgage had $315.49 in a “suspense” account, which I requested be applied to the July 2005 payment. This totals the payment due for July 5, 2005 of $1,368.51.
I had $1000.00 in a “suspense” account with Wells Fargo Home Mortgage, which was paid to Wells Fargo Home Mortgage on or about May 3, 2005. When my wife paid $684.00 on or about June 1, 2005, Wells Fargo Home Mortgage automatically transferred $684.51 from my “suspense” account on June 5, 2005. This left a balance of $315.49 in my “suspense” account, which I requested used for the July 5, 2005 payment. On June 29, 2005, I spoke to Kelly (Wells Fargo Home Mortgage Representative) regarding the $315.49 left in the “suspense” account stating I wanted it applied to the July 5, 2005 payment. Kelly and I agreed the payment would be applied.
On July 13, 2005, I spoke to Keisha (Wells Fargo Home Mortgage Representative), Amber (Wells Fargo Home Mortgage Senior Representative), and Colleen Alexander (Wells Fargo Home Mortgage Collection Supervisor). When I explained the June 2005 payment to Amber and how the July 2005 payment is applied, Amber stated, “Last month is last month.” I requested to speak to a supervisor. After explanation of the same, Ms. Alexander stated she would reactivate the “Temporary Forbearance Agreement.” In addition, she stated she would send this reactivation notice to the research department, and I would receive a letter stating the “Temporary Forbearance Agreement” was activated. This prompted the Wells Fargo Home Mortgage “Temporary Forbearance Agreement” letter of July 13, 2005 aforementioned.
Therefore, this notice dated August 8, 2005 from Wells Fargo Home Mortgage is bogus, intimidating, and harassing. I respectfully request this letter dated August 8, 2005 from Wells Fargo Home Mortgage be voided, and the letter of July 13, 2005 from Wells Fargo Home Mortgage stand as the agreement between the parties mentioned. I should receive an apology letter. Wells Fargo Home Mortgage representatives are not on the same page with their policies and procedures. Due to this management or mismanagement issue and the arrogance of the Wells Fargo Home Mortgage representatives I have encountered on this issue, the person who acquires a mortgage from Wells Fargo Home Mortgage stands accused.
Please adjust and provide whatever other remedies Wells Fargo Home Mortgage deems appropriate and necessary.
Respectfully submitted,
Fred Nance Jr., ABD, MA, CADC, NCRS
